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General Discussion: Cannot download 'free' 1.4.12

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written by: john

Hi Pat

Did that get sorted out for you? I asked Jim and he said that you had your instrument registered on a different login (which you'll need to use to download 1.4 as it is restricted to registered instrument owners), did Neil let you know?

John

written by: BobThDog

Tue, 10 Apr 2012 10:25:14 +0100 BST

Hi Guys,

I cannot download 1.4.12 without paying £49

Is this correct?

Thanks

Andy


written by: john

Tue, 10 Apr 2012 14:33:45 +0100 BST

Hi Andy

You should be able to download 1.4.12 from here without needing a subscription. Is that where you were trying to download it from?

John


written by: BobThDog

Tue, 10 Apr 2012 15:29:54 +0100 BST

Hi John,

Thanks for the reply.

Yes that is where I am trying to download it from.

When I enter

http://www.eigenlabs.com/downloads/releases/eigend-1412-stable/

I get this page:

http://www.eigenlabs.com/subscription/owner/

Thanks


Andy
Andy



written by: BobThDog

Tue, 10 Apr 2012 15:31:38 +0100 BST

Also it is saying I have no registered instruments!


written by: john

Tue, 10 Apr 2012 20:06:08 +0100 BST

Hi Andy

That sounds like a website bug, we'll look into it and get back to you in the next day or so.

John


written by: neil

Wed, 11 Apr 2012 09:40:55 +0100 BST

Hi Andy, I have emailed you via customer services requesting some information so that we can sort this out for you straight away.

Neil


written by: BobThDog

Wed, 11 Apr 2012 09:57:25 +0100 BST

Hi Neil,

I tried replying to the email and it is being bounced.

I used the contact form on the site to send the serial number.

Thanks

Andy


written by: neil

Wed, 11 Apr 2012 10:30:46 +0100 BST

Hi Andy, the email did get through. It turns out that you have two active use accounts. Your Eigenharp is registered to Andy and you were trying to access using BobThDog. We have transferred your instrument to BobThDog and you should now have normal access.

Regards,

Neil


written by: prstorms

Wed, 11 Apr 2012 11:30:56 +0100 BST

I'm in the same boat... must subscribe to get the "free" version.

Pat


written by: BobThDog

Wed, 11 Apr 2012 15:33:17 +0100 BST

Hi Neil,

Great thanks, got it now.

All the best

Andy


written by: john

Fri, 13 Apr 2012 15:42:38 +0100 BST

Hi Pat

Did that get sorted out for you? I asked Jim and he said that you had your instrument registered on a different login (which you'll need to use to download 1.4 as it is restricted to registered instrument owners), did Neil let you know?

John



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