written by: geert
Hi Catoro,I just found out that the 2 rubber gaskets on the mouthpiece are VERY important.
The inner gasket had broken, and I put the mouthpiece back in the Pico (without the broken gasket)...
The sensitivity of the Pico then went out of wack.
So... the lesson, be careful with the two gaskets in the mouthpiece.
(And Eigenlabs guys, are the rubber gaskets a standardized size i can get at a
hardware store? If not, how can I get my hands on replacements? Thanks!)
-Matt Z
Hello Matt...
They look pretty much standard to me, but I cannot be 100% sure...lets wait for the tech answer as this could be an interesting spare part to have.
Indeed they act as pressure seals, so it makes sense that the sensitivity could be compromised.
Best.
Carlos
It would be useful to know what size the o-rings are in case we ever need to source spares independently of eigenlabs.
Hi Matt,
I am sorry you have had this problem, yes they are a very important part!
I have sent new O rings to you via UPS, which you should get in a couple of days. Hopefully you wont have this problem again!
Cheers
Aaron
Customer Support
Thanks Aaron, appreciate it
Hi,
I've noticed that the gaskets on my pico are starting to crack. They havn't broken yet but it's just a matter of time.
I think a source of where to get these is needed.
All the best
Kevin
I've just broken one, one of the small ones sealing the mouthpiece , can we order these ? , a few would be useful ready for future breakages .
Hi Kevin,
In the new year we will be adding a 'spares' section to the shop on our website where you will be able to buy spare parts for your instrument.
If your O rings do fail before then please let me know and I can arrange new ones to be sent to you.
Thanks
Aaron
Customer Services
Hi Laurence,
I have arranged for a new set of O rings to be sent to you via UPS today.
Regards
Aaron
Customer Services
Hmmm, one of my O rings is starting to break also. This does happen quite quickly if you consider that I've not even had the Pico for 3 weeks. Aaron, since I'm visiting you guys on Thursday, is it possible to have replacement O rings ready to take back with me while I'm there?
Thanks,
Geert
Many thanks Aaron
Hi guys... I´m really sad, one of the small gaskets in my mouthpiece is completely broken, I can still play, but a closer look revealed that one of the big ones (the ones at the end) is staring to follow the same fate.
I can still play, but I guess this won't be for too long.
I have my Pico since november and I do play every day, so I guess this part should definitely be listed as spare and sold accordingly as it fails after sometime.
I have no problem in buying spare gaskets from time to time, being a guitar player for 20 years makes me buy strings coming in packages of 10 sets so i don't mind buying some spares for my beloved pico.
I think the gaskets are pretty much standard, but I would prefer to obtain them directly from the manufacturer... in the meantime could I get at least a set for fixing a problem that I'm positive I will have pretty soon?
Hi Catoro,
The gaskets are not standard, the people at Eigenlabs told me that explicitly. Just send an email to support, they should provide you with replacements.
Take care,
Geert
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